Welcome to The Wartburg Store

319-352-8227 Store Hours / Contact Us
skip to main content

Customer Service

Ordering By Phone

Looking for a specific item or need advice on how something fits? Our friendly staff will gladly answer questions and take your order over the phone. Call us today: 319-352-8227.

back to top


We accept Visa, MasterCard, Discover and American Express. Students may charge course materials and supplies to their Tuition account during the start of each term. Exact dates are posted on the Campus Calendar.

All-Campus Spending is available to faculty, staff, retirees and students and is accepted in-store only. Orders tendered in full with All-Campus Spending are eligible for a 10% discount. See a sales associate for details.

Tuition Charging Policy

Students may charge to their tuition accounts items deemed necessary for coursework. Students may charge specialty course materials adopted by professors including batons, drumsticks, sheet music paper and recorders. Students may also charge school supplies such as writing instruments, calculators, planners, notebooks, and binders as well as technology accessories including ear buds, device chargers and batteries. ID holders and lanyards are included on the items that can be charged to tuition accounts.

Students may not charge apparel or gift items such as drinkware.

Tuition charging is available at the beginning of Fall and Winter semesters, with exact dates determined by the Business Office. During May Term, the Business Office only allows students with a credit balance to charge to their account.

back to top

Shipping Policies

Shipping Rates

The Wartburg Store utilizes a flat rate shipping model, based on order total.

  • Orders up to $49.99:  $8.00
  • Orders over $50.00:   $10.00
  • In-Store Pick-Up: Free

Orders placed Monday-Friday before 2:00 PM will be shipped the same business day. Orders placed after 2:00 PM will be shipped the following business day. Orders placed on Saturday or Sunday will be shipped the next business day.

Shipping does not occur on Wartburg College Campus Holidays, as these are not considered business days.

The Wartburg Store reserves the right to cancel any order suspected of fraud.

Same Day In-Store Pick Up

Orders placed Monday-Friday before 2:00 PM will be ready for pick-up within 1 hour. Orders placed after 2:00 PM will be ready for pick-up by 10:00 AM the next business day. Orders placed on Saturday or Sunday will be ready for pick-up by 10:00 AM the next business day.

You will receive an email when your order is ready for pick-up. Please have the order number ready when coming to the store to pick up your order.

If you do not pick up your order within 30 days of email notification we will issue a refund minus a 25% restocking fee.

back to top


Merchandise Return/Exchange Policy

Clearance: All sales are final.

All other merchandise: A cash register receipt of the invoice found in your online shipment is required for any return or exchange. All returns and exchanges need to be completed within three months from the purchase date. Merchandise needs to be in the same condition as when purchased along with the original hangtags or pricing stickers.

If a product is not the right size and/or color, simply ship it back to us, at your expense, and we will send the correct item free of shipping charges.

If you wish to return a product for refund and the return meets all criteria of the Merchandise Return/Exchange Policy, send the product back to us, at your expense. The amount credited for the item/s will be isssued to the same tender as when purchased.

back to top

Contact Support

Contact us anytime with questions or concerns via email at: TheStore@Wartburg.edu. You can also contact our customer service department at: 319-352-8227

Support Contact Form * required fields

Our support staff will respond within 24 hours.

Enter this verification code before submitting your question or comment

Enter the verification code as it is shown in the image above.

back to top